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Workflow and SOP: Turn a way of working into something the team can repeat
Start with the recurring work that exists today, then make the steps visible to everyone involved.
Start with recurring work that passes through several people. Follow it from trigger to finish: what starts it, who owns it, what information is needed, and what a usable handoff looks like.
An SOP does not need to be long, but it must answer the questions people actually face: what happens when information is incomplete, who can approve, and where evidence of the work belongs.
Let people doing the real work test the workflow before it is treated as standard. Use their friction points to improve it, so the document becomes something connected to daily work.